Tiger Gaming Promo Code
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Tiger Gaming Promo Code is NEWBONUS
Tiger Gaming is one of the longest-running online poker brands, with roots dating back to 1999. It operates on the Chico Poker Network (previously known as Action Poker Network), which is popular in North America. Over the years, Tiger Gaming has built a solid reputation for reliable service and a player-friendly environment.
Canadian poker players are often drawn to Tiger Gaming because it offers access to a large pool of players (shared with sister sites BetOnline and SportsBetting) including many from the United States. This means games, especially at no-limit hold’em tables, tend to be action-packed and “soft” (full of recreational players), making it an attractive spot to play and potentially profit.
The Tiger Gaming promo code is NEWBONUS. By using this code when you sign up or deposit, Canadian players can secure the best welcome bonus available on the site. Tiger Gaming is well-known for its generous 100% match welcome bonus up to $1,000 for new poker players, and the NEWBONUS code ensures you’re opted in for this offer (and any additional perks tied to it). Beyond the bonus,
Tiger Gaming boasts a strong reputation: it’s a fully legal and licensed poker room (operating under a Curaçao eGaming license) and is considered a legit, trustworthy site with fast payouts. The brand has catered to Canadians and international players for decades, offering a wide range of games and a modern poker client.
In short, with a storied history and commitment to fair play, Tiger Gaming is a top choice for Canadian players, and the NEWBONUS code is your key to start off with a boosted bankroll.
Tiger Gaming Promo Code and Latest Offers
Tiger Gaming offers a robust welcome package for poker players. The table below outlines the core bonus available with the NEWBONUS promo code, as well as what you can expect from the offer:
Offer | Promo Code | Bonus Details |
---|---|---|
100% First Deposit Bonus | NEWBONUS | 100% match up to $1,000 on first deposit |
Bonus Terms
When you join Tiger Gaming and make your first deposit, entering the code NEWBONUS qualifies you for a dollar-for-dollar match bonus up to a maximum of $1,000. The bonus isn’t instantly credited; instead, it’s structured as a play-to-clear reward. For every $50 you contribute in rake (cash games or tournament fees), $5 of the bonus will be released into your account.
This is effectively a 10% cashback on your play until the full bonus is unlocked. You have 30 days from your first deposit to clear as much of the bonus as possible. Any portion not cleared by then will expire. The minimum qualifying deposit to trigger this bonus is $50
In addition to the matched bonus, new players benefit from a special 8-Day Welcome Missions program (automatically included with the welcome package). This consists of free tournament tickets issued over your first 8 days:
•Days 1-5: Each day you can get 3 tournament tickets worth $0.25 each, simply by generating a token amount of rake (~$0.03). That’s 15 tickets total, usable in step satellite tournaments.
•Days 6-8: Each day you receive 2 tickets worth $1.10 each, for generating just $0.02 in rake. That’s 6 more tickets.
In total, you can collect 21 tickets (worth $10.35) during this adventure. These tickets are aimed at newbie-friendly events and can be used to enter satellite tournaments that ultimately feed into Tiger Gaming’s Sunday $100,000 guaranteed tournament.
Essentially, Tiger Gaming not only boosts your bankroll with the match bonus, but also gives you free shots at tournament prizes in your first week.
Make sure to use the code NEWBONUS when depositing to ensure you get all these benefits. Keep an eye on the Promotions page as well; Tiger Gaming occasionally runs limited-time promos (like reload bonuses or leaderboard races) – using the same code might not be necessary for those, but you’ll want to manually opt-in if required.
All bonus funds are subject to the site’s general terms and conditions (e.g., no withdrawals of bonus money until cleared, one bonus per household, etc.), so it’s wise to read the details on Tiger Gaming’s site. Overall, the latest welcome offer is quite lucrative for Canadian players, effectively adding a lot of value to your initial deposit and early play on the site.
How to Use the Code & Where It Works
Redeeming the Tiger Gaming promo code in Canada is easy and similar to other online poker sign-up processes. Follow these steps to get started:
1.Register an Account: Visit the Tiger Gaming website and click on the “Sign Up” or “Join Now” button. Fill out the registration form with your personal details. This will include your name, email, desired username, password, and country (ensure you select Canada). Tiger Gaming might not explicitly ask for a promo code on the registration form itself – typically, the code is applied when making your first deposit, but if there is a field during sign-up, you can input NEWBONUS there as well.
2.Activate and Log In: After submitting the form, you may need to verify your email address (check your inbox for a confirmation link from Tiger Gaming). Once verified, log in to your new account.
3.Enter the Promo Code on Deposit: Navigate to the Cashier or Deposit section of the site (Tiger Gaming might prompt you to deposit upon first login). Choose your preferred payment method (credit card, crypto, etc. – see Payment Methods section for options).
On the deposit page, there will be a field labeled “Bonus Code” or “Promo Code.” Enter NEWBONUS in that field before confirming your deposit. Make sure your deposit amount is at least the minimum required for the bonus (e.g., $50 to qualify for the 100% match).
4.Complete the Deposit: Submit the deposit. The funds will be added to your account balance, and the system will record that you used the code for the welcome bonus. The $1,000 match bonus will now be “pending” in your account.
5.Download the Poker Client (if applicable): Tiger Gaming poker is available via a downloadable client for Windows/Mac, and also has mobile versions. To get the best experience, download and install the poker software from the site’s Poker section.
6.Verify Your Identity: It’s wise to verify your account early. Tiger Gaming will eventually ask for documents (government ID, proof of address) to comply with KYC rules, especially before your first withdrawal. You can usually upload these via the cashier or account section.
Some Canadian players choose to do this after signing up to avoid any withdrawal delays later. Tiger Gaming is a licensed site and uses encryption to protect your documents.
7.Start Playing to Clear the Bonus: With your deposit in and code applied, you can jump into real money games. Play cash games, tournaments, or sit & gos as you like. For every $50 in rake or fees you generate, $5 of your pending bonus will be released automatically into your balance.
You can track your bonus progress in the “My Account” or “Rewards” section of the software – it will show how much of the bonus remains and how much time is left to clear it.
8.Claiming Tickets: As you play, also take advantage of the 8-Day Welcome tickets. The requirements are very minimal (just a few cents of rake each day to claim that day’s tickets). Ensure you log in daily during your first week to generate the tiny bit of rake needed (even playing one or two hands at a micro stakes table suffices).
The tickets will be credited to your account daily and can be found under a “Tickets” or “My Tournaments” section. Use them to register in the designated newcomer satellite tournaments.
Tiger Gaming accepts players from across Canada. Outside of Ontario, Canadians can freely access the site and use the code. If you are located in Ontario, be aware that Tiger Gaming is not locally licensed there (Ontario has a ring-fenced market with approved operators only).
Tiger Gaming does not actively verify province on sign-up, but as an Ontarian, playing on offshore sites could be against provincial regulations. Tiger Gaming’s terms of service list restricted countries (like the USA, France, etc.), but Canadian provinces aren’t individually listed – thus many Ontario players technically can register. That said, proceed at your own discretion and knowledge of the rules.
Tiger Gaming’s promo code NEWBONUS will work for all Canadian sign-ups because it’s an international offer, but Ontario residents may face a gray area in terms of jurisdiction.
The promo code works on all platforms of Tiger Gaming (if you sign up via mobile or desktop, it’s the same account and code).
Just remember, you can only use it once for your first deposit. If you encounter any trouble using the code (for instance, a forgot to enter it), you should contact Tiger Gaming’s support via live chat or email right away – they are known to assist new players in getting their bonus manually if a mistake was made, as long as you haven’t yet started playing with the deposit.
Pros and cons of Tiger Gaming
Part of a large network
Fast payouts
Supports HUDs (via converter):
Crypto and CAD-friendly
Rich game variety
Frequent promotions
Higher rake
Crypto-only withdrawals
No built-in rakeback/VIP program
software is dated
Reputation of Brand
Tiger Gaming enjoys a strong reputation in the online poker world, particularly among North American players. Being around for over 20 years, it has weathered many industry ups and downs (including the post-UIEGA era) and maintained a loyal user base. Here are key points about its reputation:
•Trust and Reliability: Tiger Gaming is often mentioned alongside BetOnline because they are part of the same network and run by the same parent company. Over the years, the site has proven to be reliable in terms of payments. For Canadian players, getting paid has not been an issue – Tiger Gaming processes thousands of withdrawals and has kept a good track record. The site’s long existence itself is a testament to trust; scam sites or poorly run sites don’t last decades.
•Player Feedback: The general sentiment on poker forums (TwoPlusTwo, Reddit, etc.) is that Tiger Gaming is legit and safe to play. Players appreciate the softer games and have reported positive ROI from playing there, which keeps them around.
There have been isolated complaints – for example, a case of an account confiscation due to suspected fraud or a player agreement violation – but in context, these incidents are rare and usually involve edge cases (bonus abuse, multiple accounts, etc.). Importantly, no widespread cheating or security scandals are associated with Tiger Gaming, which cannot be said for all sites in the offshore market.
•Legality and Licensing: Tiger Gaming operates legally under a Curaçao eGaming license. While Curaçao isn’t as prestigious as, say, UKGC or Malta, it’s standard for many offshore sites.
Tiger Gaming’s parent company Thot Management NV is known and has a suite of betting products. The site being licensed and regulated (even if offshore) adds to its credibility, and they have to adhere to fair gaming practices under that license.
•Community Sentiment: Among Canadian poker communities, Tiger Gaming is seen as a go-to for those who want to play with U.S. traffic. Many Canadian grinders include Tiger in their rotation, especially if they are mid-stakes or low-stakes players hunting for soft games.
The site’s reputation is bolstered by word-of-mouth: new players often hear from friends or forum posts that “the games on Tiger/Chico are very good”, leading them to try it out.
•Security and Fair Play: Tiger Gaming has implemented anti-bot measures and collusion detection. In 2019, they made a point to crack down on bots, and players generally feel the environment is fair. Of course, no site can claim 0% bots, but Tiger Gaming’s proactive stance improved its reputation in this area.
Additionally, the network disallows certain predatory behaviors – for instance, they have rules against “bumhunting” heads-up tables or seating scripts, which helps keep things fair for recreational players.
•Casino/Sportsbook Influence: Because Tiger Gaming also has a sportsbook and casino integrated, some poker purists worried in the past about cross-gambling issues (e.g., funds getting stuck if one product had an issue).
However, this integration has actually been a positive for reputation: the casino and sports side attract casual gamblers who then play poker, injecting more money into the poker ecosystem. And the company’s profitability from multiple verticals likely adds stability – they’re not relying only on poker to stay solvent.
•Comparisons: Tiger Gaming is often compared to sites like America’s Cardroom (WPN) or Global Poker for the North American market. In those comparisons, Tiger Gaming is usually praised for faster payouts than WPN and better software stability than Global.
However, it might rank slightly behind WPN in traffic. Still, Tiger’s overall rep is that it’s one of the top options for Canadians outside of the big EU sites, especially if one values softer competition over sheer volume of games.
In summary, Tiger Gaming’s brand reputation in Canada is that of a trusted, player-friendly poker site that has stood the test of time. Canadian users generally feel safe playing there, knowing the company pays out and maintains game integrity.
Any negatives (like slightly dated software or the occasional support hiccup) are relatively minor in the big picture. The site’s commitment to North American players – staying open to U.S./Canada when others left – has earned it a lot of goodwill in the poker community.
Payment Methods in Canada
Tiger Gaming provides a variety of deposit and withdrawal methods for Canadian players, though it emphasizes cryptocurrency for cashouts. Here’s what you need to know about banking on Tiger:
•Deposit Options (Canada): Canadians can deposit using major credit cards (Visa, MasterCard) in CAD or USD – the payment will convert to USD in your account. Cards are a popular choice, but note some Canadian banks may block international gambling transactions; if that happens, you might try another card or method.
Tiger Gaming also supports e-wallets like Skrill and Neteller for deposits (availability can depend on your geo; since Canadians can use Skrill/Neteller, it should show up). Additionally, MuchBetter and Luxon Pay are often available, which are app-based e-wallets popular in Canada for gaming transactions.
Another big deposit method is Cryptocurrency: Tiger Gaming lets you deposit Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Ripple (XRP), Stellar (XLM), USD Coin (USDC), among others. Crypto deposits typically come with higher limits and no fees.
There may also be options like ecoPayz or DirectDebit/Interac e-Transfer through a third-party processor – sometimes these are available for Canadians, allowing you to deposit directly from your bank. It’s worth checking the cashier, as Tiger Gaming’s banking page might list something like “Instant Banking” (which could be Interac) for Canadian users.
•Withdrawal Options: Tiger Gaming’s withdrawal policy has trended toward crypto-out primarily. They process payouts via Bitcoin and other cryptos often within 24 hours. This is the most recommended way to cash out for speed and low cost. If you deposit in crypto, you can withdraw in crypto easily (and even if you deposit by card, you can likely choose crypto out after some verification).
The site also offers Payouts to e-wallets (Skrill, Neteller, MuchBetter) if you used them to deposit – those typically take 24-48 hours. For those who prefer traditional methods, bank wire or cheque might be available, but note: Tiger Gaming has limitations like a $3,000 per week withdrawal cap and possible fees (1% fee on some withdrawals if you haven’t deposited via that method).
For example, if you want a bank wire, you might need to have made a prior wire deposit, and a fee could apply. Interac withdrawals: Rarely, some sites allow Interac out through a third party or via sending through e-transfer. Tiger’s cashier doesn’t explicitly list Interac for withdrawals in references we found, so crypto/e-wallet is your best bet.
•Transaction Speed: Crypto withdrawals are very fast – once processed (typically processed once daily on weekdays), the crypto arrives within minutes. E-wallet withdrawals are also quick after approval. If a bank wire or cheque is requested, that can take 5-7 business days or more.
Tiger Gaming notes that their 24-hour withdrawal promise counts only business days; if you withdraw on a Friday, it might be Monday before processed. Always account for that.
•Verification Requirements: Before your first withdrawal, Tiger Gaming will ask for standard KYC documents: a government-issued ID and a proof of address (like a utility bill). If you deposited by credit card, they might also need a photo of the card (with some numbers hidden) as proof of ownership. This is normal and once done, future withdrawals go smoother. It’s a one-time verification generally.
•Canadian Dollar Consideration: Tiger Gaming operates in USD. So if you deposit CAD via credit card, your bank will convert it (possibly with a fee ~2.5%). Similarly, when withdrawing via a method that lands in CAD (like a wire to your Canadian bank), currency conversion will occur (usually the bank handling the wire converts USD to CAD at their rate plus fee).
Using crypto can sidestep currency conversion if you hold crypto, or you’d convert crypto to CAD on an exchange at maybe a better rate. Alternatively, using e-wallets like Skrill allows you to hold a USD balance and then withdraw to a Canadian bank or card in CAD (Skrill can issue a cheque or bank transfer in CAD for you for a fee).
•Limits: Deposit limits can vary by method. Credit cards might allow a few hundred up to a few thousand dollars per transaction. Crypto can allow much larger deposits (and withdrawals), often up to $10,000 or more in one go.
Tiger Gaming likely has a minimum withdrawal of $20 for most methods (commonly the case for e-wallets/crypto). The $3,000/week withdrawal cap could affect high rollers – if you bink a huge score, you may need to withdraw over multiple weeks unless they lift the limit for you (sometimes VIPs can request higher limits).
•Fees: Deposits are generally free from Tiger’s side, though your payment provider might charge (credit card may treat it as a cash advance, but often not; check with your bank). Tiger Gaming often has a policy.
Your first crypto withdrawal each month is free (no fees), but additional crypto cashouts might incur a small fee (~1%). Many players never notice fees because they use the free monthly one or withdraw infrequently. If you withdraw via bank methods, there could be a flat fee or percentage. Always check the “Cashier” FAQ in Tiger Gaming for specifics to avoid surprises.
In summary, Canadian players have multiple convenient ways to deposit and withdraw on Tiger Gaming, with the platform leaning towards crypto for the fastest service. Most players these days opt for Bitcoin or Ethereum as it simplifies everything (fast, low fees, no exchange rate headaches once you’re in crypto).
But if you prefer using your Visa or an e-transfer to get money on, Tiger Gaming accommodates that too. Just plan your withdrawals accordingly – a little setup with crypto can go a long way to making cashouts painless.
Availability in Canada
Tiger Gaming is widely available to Canadian players, with only some regulatory nuances to consider:
•Nationwide Access: Tiger Gaming accepts players from all Canadian provinces and territories, with no general restriction on Canada. When you sign up, Canada is in the country list, and many Canadians actively play on the site. The Chico Network, including Tiger Gaming, specifically targets North American players, so Canada is a key market.
•Ontario Specifics: As mentioned earlier, Ontario’s regulated market (launched April 2022) means that internationally licensed sites are technically not supposed to solicit Ontario residents. Tiger Gaming does not have an Ontario iGaming license, so officially it’s not regulated for play in Ontario.
However, Tiger Gaming has not made any high-profile exit from Ontario like some larger brands did. They likely still allow Ontario sign-ups (the onus of following local law is somewhat on the player). This is a grey market situation. Practically, if you’re physically in Ontario, you can access Tiger Gaming’s site and software (there’s no IP block) and play, but doing so might be against Ontario regulations.
For the individual, there’s no enforcement targeting players; it’s more about the operator’s compliance. Tiger Gaming’s stance publicly is quiet on this – they simply include Canada as allowed and don’t single out provinces. Some Ontario players do continue on sites like Tiger Gaming, but one should be aware of the legal context. If Ontario ever cracks down, Tiger could eventually block those IPs or accounts. As of now, it’s accessible.
•Quebec: Quebec and other provinces (BC, Alberta, etc.) each have their own lottery-run poker site (like Quebec’s OK Poker via Loto-Québec, BCLC’s PlayNow, etc.), but these do not have any exclusivity. There’s no law stopping Quebecers from playing on Tiger Gaming.
In fact, many do, since the provincial offerings are limited. Tiger Gaming does not require anything special for Quebec players; just choose Canada as country and proceed.
•English Only Platform: One aspect of availability is language – Tiger Gaming’s platform and support are in English (and also available in Spanish/Portuguese due to Latin American presence). There’s no French version of the software specifically for Canadians. So, Francophone players should be comfortable in English when navigating the site or talking to support.
•Local Laws: Canada, at the federal level, has no law against online poker play. It’s perfectly legal for Canadian players to play on offshore sites; the only nuance is in Ontario with its licensing regime. So Canadian players (18+ or 19+ depending on province age of majority) can lawfully enjoy Tiger Gaming.
The site requires players to be of legal gambling age – in most of Canada that’s 19, but 18 in some places (Alberta, for example). Tiger Gaming likely sets 18 as the minimum (since its license is international), but always abide by your province’s age rules.
•License and Regulation: Tiger Gaming’s Curaçao license doesn’t grant any special Canadian oversight. Unlike some sites partnered with Canadian casinos (e.g., WSOP with a casino in Ontario), Tiger Gaming operates purely offshore.
This means you won’t get any dispute resolution via a Canadian regulator – any disputes are handled through Tiger Gaming’s support or Curaçao’s process. However, that’s common for many sites Canadians play on (like 888poker before Ontario regulation, or Americas Cardroom, etc.). For most, this isn’t an issue as long as the site is reputable.
•Accessibility: Technically, accessing Tiger Gaming from Canada is simple – you can download the software or use their instant play without any VPN or trick. If any internet service provider were to ever block gambling sites (which is not common in Canada), you might need a workaround, but that’s not a typical scenario. Tiger Gaming also has mirror sites in case the main site is unreachable (useful if any ISP blocking or DNS issues occur).
•Multi-Platform: You can play Tiger Gaming via PC or mobile from Canada. The mobile app (or mobile web) will log you in just fine on Canadian cellular networks or Wi-Fi. There’s no geolocation software since Tiger Gaming isn’t regulated by province; they won’t, for instance, try to pinpoint if you’re in Ontario or not through an app location check – it’s mostly honor system per terms.
In summary, Tiger Gaming is accessible to Canadian players from coast to coast, integrated into an international player pool that includes many Americans and others. The only caveat is the Ontario regulatory environment – while Tiger Gaming is not an officially sanctioned site there, it remains available in practice.
Canadian players should feel comfortable that they can register and play on Tiger Gaming without legal issues in general. Always keep an eye on any changes in the landscape, but Tiger Gaming’s longstanding service to Canadians speaks to its commitment to this market.
Game Variety
Tiger Gaming offers a comprehensive variety of poker games and formats, ensuring that most players will find their preferred way to play. Here’s an overview of what’s on the menu:
•No-Limit Texas Hold’em (NLHE): This is the most popular game on Tiger Gaming. You’ll find NLHE cash games running at stakes from micro ($0.01/$0.02) up to high stakes ($5/$10) regularly. Tables are available in both 6-max (short-handed) and 9-max (full ring) formats. The inclusion of many 9-max tables is a nod to the network’s roots and the preferences of some U.S. players; it’s great for those who like a more classic full-ring game (and also tends to be softer). They also offer Heads-Up tables at some stakes for 1v1 Hold’em battles, though heads-up sit availability can vary.
•Pot-Limit Omaha (PLO): Tiger Gaming spreads multiple forms of Omaha. Standard 4-card PLO is well supported, with stakes from $0.05/$0.10 up to around $5/$10. They also have 5-card PLO and 6-card PLO tables. The action in PLO is decent, particularly the 4-card variety at low and mid stakes. The 5-card/6-card games are more niche but available for those who enjoy more cards. All Omaha games are pot-limit to control the betting chaos given the draw-heavy nature.
•Fixed-Limit Games: While not heavily advertised, Tiger Gaming has some Fixed-Limit Hold’em tables and Omaha Hi/Lo, especially at lower stakes. These games don’t always run, but you might find a limit Hold’em table at mid stakes if the old-school players are around.
•Fast-Fold Poker (Boost Poker): Tiger Gaming offers a fast-fold variant called Boost Poker. In this game, when you fold your hand, you’re immediately moved to a new table with new opponents, so there’s no waiting for the hand to finish. It’s available for NLHE at least at NL10 and NL25 (10c/25c) stakes. This format is great for high volume and quick action. Traffic here is hit or miss; during peak hours you can definitely get a player pool going at NL10 or NL25.
•Jackpot Sit & Go (Windfall): Tiger Gaming’s network has Windfall Sit & Go tournaments. These are 3-player hyper-turbo Sit & Go’s with a random prize pool multiplier (similar to PokerStars’ Spin & Go). Buy-ins range from about $3 up to $30, and you can win up to 1,000x your buy-in (with the highest jackpots being rare). These are great for a quick game and a lottery-like shot at a big payout. Canadian players who enjoy short, high-thrill games will find these appealing.
•Sit & Go’s (Standard): Aside from Windfalls, Tiger Gaming runs traditional Sit & Go tournaments of varying sizes. You’ll see 6-player and 9-player Sit & Gos, with buy-ins from $1 up to around $60. They have different speeds (regular, turbo, hyper). These SNGs fill at a moderate pace; lower stakes fill quickly, higher stakes you might wait a bit. They’re good for those who prefer a single-table tournament over multi-table ones.
•Multi-Table Tournaments (MTTs): Tiger Gaming has a robust MTT schedule. On any given day, you can find dozens of tournaments ranging from freerolls and $0.55 buy-ins, up to $109 or more for the bigger events. They boast a monthly total guarantee over $10 million across all their tournaments, which is substantial. Notable tournaments include:
- Daily guarantees (e.g., $2,000 GTD for a $22 buy-in, $5,000 GTD for $33, etc.).
- Sunday Majors: The network’s flagship is the Sunday $100K Guaranteed (buy-in $109). They also often have a Sunday $40K or $50K for a smaller buy-in, and various other Sunday events at lower stakes.
- Mystery Bounty Tournaments: A newer addition – Tiger Gaming has embraced mystery bounty events where knocking out players can yield random bounty prizes. These add excitement and have been popular.
- Series and Specials: Tiger Gaming participates in network-wide tournament series. For instance, they have had the OSS (Online Super Series) or PKO series, etc., where for a few weeks there are boosted guarantees and special edition events. Canadians can enjoy large prize pools (some events hitting six figures) during these times.
- Freerolls: There are plenty of freerolls for new depositors, players completing missions, or satellite freerolls to bigger events. New players might get entry to a $10,000 new player freeroll (this sometimes is offered) as part of welcome.
•Other Games: The Chico network sometimes experiments with unique formats. For example, they introduced an “All-In or Fold Windfall” which is an even faster version of Windfall where players only have the option to shove or fold preflop. They’ve also had Shootout tournaments and rebuy/add-on events in the mix.
•Casino and Sports Integration: While not a “poker game”, it’s worth noting you can play casino games or bet sports from the same account balance on Tiger Gaming. Some players like a break at the blackjack table between poker sessions (be cautious, of course). The integration is seamless but if you strictly want to stick to poker, those options won’t interfere unless you navigate to them.
For Canadian players, the variety means you can play a wide range of formats from a single account. Whether you want a deep cash game session, a shot at a huge tournament score, or a quick spin-up of a few bucks in a Windfall, Tiger Gaming has you covered.
The breadth of games also means the player base is spread out, which can be good (games for all preferences) or sometimes means not every format is full all the time (e.g., you might not find a 6-card PLO table at 3 AM). But during peak times, there’s ample action across the board.
Player Traffic
Tiger Gaming benefits from the combined traffic of the Chico Network, making it one of the busier poker networks that accept Canadian and American players. Here’s a snapshot of the traffic situation:
•Peak Hours: The network’s peak traffic hits in the evening hours aligned with the U.S. time zones. Typically, around 8 PM to midnight Eastern Time sees the most activity. It’s noted that peak connections reach around 4,000 players online simultaneously across the network, which is substantial. For Canadian players, this means prime time after your workday (especially if you’re in EST/CST) will have the most tables and tournaments running.
•Cash Game Traffic: At peak, you’ll find a spread of cash games from the smallest stakes to mid-high stakes quite populated. For instance, NLHE:
- Micro stakes ($0.01/$0.02 up to $0.05/$0.10) often have multiple tables each.
- Low stakes ($0.10/$0.25, $0.25/$0.50) easily have a dozen or more tables running between 6-max and 9-max combined.
- Mid stakes ($1/$2, $2/$5) will have a handful of tables each.
- High stakes ($5/$10 and above) might have one or two tables, usually when big action players sit. There’s occasional higher games ($10/$20, etc.) if big bankroll players are around, but not daily.
- PLO: 4-card PLO has solid traffic up to mid stakes (say $0.25/$0.50 and $0.50/$1 a few tables, $1/$2 one or two tables). PLO5 and PLO6 will have fewer tables, maybe one or two at lower stakes.
- Boost (fast-fold) pools: NL10 and NL25 pools often have tens of players. During peak, you can play continuously without waiting. Off-peak, the pool might dwindle and effectively play like a shorthanded table.
•Tournament Traffic: Tournaments on Tiger Gaming can draw anywhere from 100 players in a smaller daily to a few thousand entries in big events when re-entries are factored. The Sunday $100K typically gets near what it needs (around 1,000 entries including rebuys/add-ons if it’s not freezeout, to cover $100k at $109). Lower buy-in events (like $11 or $22) might get 200-500 runners on a weeknight. During series, tournaments can attract even more – for example, a flagship series Main Event could have a $200k prize pool and a corresponding large field.
•SNG and Windfall Traffic: Standard Sit & Gos still run but are not as popular as they once were industry-wide. You’ll see low buy-in SNGs (like $5 or $10) filling relatively quickly, whereas a $50 SNG might take longer or need certain times to fill. Windfall (jackpot SNGs) have decent volume at micro and mid buy-ins since a lot of casual players try those – you can usually get a Windfall match at $5 or $10 buy-in almost any time of day. At $30, you might wait unless it’s peak.
•Off-Peak Hours: In the mornings/afternoons North America time (which is evening in Europe), there is still action, but it’s lighter. Since Tiger Gaming doesn’t have a huge European or Asian player base compared to worldwide sites, the lowest traffic will be in the early a.m. hours.
Still, you’ll find some cash tables and likely some ongoing tournaments (they schedule some to cater to different time zones, plus some U.S. west coast late-nighters or international players keep things going). If you log in at, say, 10 AM ET, you might find a few hundred players online network-wide, mostly at micro stakes or a couple of late-stage tournaments from overnight.
•Quality of Traffic (Softness): One of Tiger Gaming’s calling cards is the “softness” of the field. Because of the integrated sports bettors and casino players, as well as being a long-time U.S. friendly site, there are a lot of casual players at the tables. Canadians playing on Tiger often notice more loose play and bigger pots at low stakes than on say, PokerStars.
This is good for value, though you’ll also encounter solid grinders (especially at mid stakes) who are there for the same reason. The consensus is that except for the top end (where regs are competent), the general field is recreational-heavy.
This is supported by the fact there’s no widespread HUD usage (converters aside), and many players come from the sportsbook side (Tiger Gaming likely cross-promotes poker to their sports/casino customers).
•Concurrent Players: You might see around 1,000+ real-money ring game players at peak on cash tables and another couple thousand in tournaments. To a player, what matters is table selection: and you will have plenty of tables to choose from at low/mid stakes at night. On the tournament front, you can easily multi-table 4-8 tournaments in prime time due to the schedule depth.
•Comparison: In the global sense, Chico Network (Tiger Gaming) often ranks in the top 10 of poker network traffic worldwide, sometimes around rank 7 or 8 for cash game traffic. It’s not as huge as PokerStars or IDNPoker, but it competes with the likes of WPN (Americas Cardroom) and 888.
For a Canadian-focused comparison, it far exceeds the traffic of any provincially-run site in Canada, and is roughly on par or slightly less than the Winning Poker Network. But where traffic might be a tad lower than some, the accessibility and soft composition often tilt players towards Tiger.
To sum up, Tiger Gaming has healthy traffic throughout the day, peaking in the evenings with thousands of players on the network. Canadian players will rarely have trouble finding a game at their preferred stakes during normal play hours.
The abundance of U.S. players (via shared network) is a boon to traffic. Just be aware of the rhythms – nights and weekends are buzzing, early mornings less so. It’s a vibrant scene that can cater to both casual players and serious grinders in Canada.
Rake & Rewards
Tiger Gaming’s approach to rake and player rewards has historically been conservative but has recently improved with a new loyalty program. Here’s an in-depth look:
•Rake Structure: Tiger Gaming uses the typical “weighted contributed” rake system, taking a rake from each pot in cash games where flop is seen, up to a cap. The rake percentage is generally 5% of the pot, but with some exceptions:
- At micro and low stakes 9-max tables, if 7 or more players are dealt in, they slightly increased the rake percentage (e.g., 6.25% at NL10-25 full ring).
- At the highest stakes (NL500 and NL1000), they actually slightly lower the rake to 5.56%, which is still around industry standard.
- The cap (maximum rake per hand) varies by stake: for example, at $0.50/$1, the cap might be $3 in a multi-way pot, at $2/$5 it might be $7, etc. The rake tables from Tiger show that as stakes increase, they try to keep the cap reasonable, though some players note it’s a tad high at mid-stakes.
- In practice, the rake you pay at low stakes on Tiger might be slightly more than on a site like PokerStars, but not dramatically – maybe $0.01 or $0.02 more per pot at some levels. The downside is without full rakeback, that extra bit isn’t returned to grinders.
- Tournament fees are generally 10%. A $10+1 buy-in means $1 (10%) is fee. They do have some cheaper fee structures on bigger buy-ins (e.g., a $200 tournament might be $200+15, which is 7.5%). Overall standard.
- No Flop, No Drop: If a hand ends before the flop (everyone folds to the blinds), no rake is taken. Tiger follows this normal rule.
•Rewards Program (RISE Loyalty): For many years, Chico had no public rakeback or loyalty program besides occasional promos. Recently, they launched the RISE VIP Loyalty Program, which effectively gives weekly cashback to players hitting certain rake levels. The tiers as reported:
- Bronze: $500 – $999 rake per week = 10% rakeback.
- Silver: $1,000 – $2,499 rake = 15% rakeback.
- Gold: $2,500 – $4,999 rake = 20% rakeback.
- Platinum: $5,000+ rake = 25% rakeback (I extrapolate Platinum from typical structures, as VIP-Grinders mentioned up to 25%).
- These rewards are paid in cash to your account every Monday for the previous week. This system primarily benefits high volume players (raking $500 a week is roughly $50k in cash game pots at 5% rake, which a regular grinder at NL100+ could do).
- For casual players who rake less than $500/week, there is no cashback tier, unfortunately.
- This program is automatically applied; you don’t need an affiliate or code for it. It’s Tiger’s built-in loyalty now. It’s a welcome addition because previously only those who signed up through certain affiliates got rakeback deals.
•Other Promotions (Cashback/Races):
- Bad Beat Jackpot: Tiger Gaming runs a Bad Beat Jackpot at some Hold’em tables (usually designated BBJ tables). If you participate, a small extra drop is taken from each pot to feed the jackpot. If someone loses with a huge hand (like aces full of kings or better losing), the jackpot triggers and pays out to the table and others. This is more a fun promotion that occasionally pays a windfall.
- Jackpot Poker Rakeback: Windfall (jackpot SNG) players often don’t get rakeback from VIP programs, but Tiger’s new system counts all rake/fees. So if you grind Windfalls, you effectively can get some cashback via RISE if you hit the volume.
- Leaderboards/Rake Races: Tiger Gaming sometimes holds rake races for cash games or leaderboards for SNG/MTTs. For example, a month-long competition where top rake contributors on leaderboards get bonus cash or tournament tickets. These come and go; one should check the “Promotions” page. They had promotions like “Weekly $5K Cash Race” etc., but not permanent.
- Welcome Bonus: We discussed the 100% up to $1,000 bonus – that is essentially part of your rewards for being a new player. Clearing it gives 10% back on your rake (since $5 per $50 rake). If you clear it fully, you’ve effectively gotten $1,000 for $10,000 rake, on top of anything from RISE or other promos. So initially, new players get some extra rakeback via that bonus clearance.
- Frequent Player Points (FPPs): The old system had FPPs you could earn and redeem in a store. Chico used to have something like this historically. With RISE, they might have ditched the store concept and directly pay cash. So currently, no mention of exchangeable points – it’s simply cash rewards weekly.
•Rake Impact on Gameplay: The slightly higher rake at low stakes means short-stacking or certain strategies are a bit less profitable, encouraging more action. It might discourage some ultra-tight grinders (which could be good for game health). High rake can be mitigated by the soft games (if you win more from weaker players, that offsets rake).
•Comparative Rakeback: 25% max via RISE is decent but not as high as some rivals that offer 40% or more through deals. However, because Tiger’s games are softer, many pros consider it worthwhile even with slightly less rakeback.
•Rewards for Tournament Players: They don’t have something like PokerStars’ Stars Rewards randomness or partypoker’s leaderboard just for MTT. Tournament players benefit from promotions like tournament leaderboards (if any) and the general welcome/RISE program if they rake enough in fees. But often MTT players cross over with cash to generate rake for those tiers.
•Other Perks: Occasionally, Tiger Gaming gives out reload bonuses or freeplays to regular customers via email. It’s worth subscribing to their emails. They might send “Deposit $50 with code and get a $25 casino chip” or “Poker reload bonus 50% up to $500 this weekend”. These are not regular but do happen, which effectively is extra value.
In essence, Tiger Gaming’s rake is slightly above average in spots, but the environment makes up for it, and they have introduced a loyalty program that returns up to 25% of rake weekly to active players. For a Canadian grinder, if you’re able to hit even the Bronze tier, that’s a nice bit of cashback.
If not, you still have the initial bonus and the soft games to help your win rate. Tiger Gaming could improve by offering small rakeback to all players, but their model seems to reward those who contribute the most (which is typical in traditional VIP schemes).
If you play a lot of volume, the rakeback plus other promos can be quite beneficial. If you play casually, focus on enjoying the games and know that the structure is fairly standard, just play a bit more to clear any bonus value you can.
Tournaments & Events
Tiger Gaming’s tournament scene is vibrant, offering a mix of daily tournaments, major weekly events, and special series that can appeal to Canadian tournament players. Let’s break down what to expect:
•Daily Tournaments: Every day of the week has a packed schedule of multi-table tournaments. These range from micro buy-ins (there are $0.55 and $1.10 buy-in tournaments for those starting out) up to mid-stakes like $55 or $109. Common formats include:
- No Limit Hold’em tournaments at various speeds (normal, turbo, hyper).
- Progressive Knockout (PKO) tournaments, where each elimination gives you part of a bounty. Tiger Gaming has quite a few PKOs which players love for the action and extra winnings per knockout.
- Rebuy & Add-on events (for example, $5 rebuy tournaments where you can rebuy during the first hour and one add-on).
- Freezeouts (no rebuy, one life).
- They also run some PLO tournaments, though not as many as Hold’em. You might see a daily PLO or PLO8 (Omaha Hi/Lo) tourney on the schedule.
- Guaranteed Prizes: Daily guarantees can range from a modest $500 up to a few thousand dollars. In prime time (evenings), you’ll see tournaments like $3.30 buy-in $1,000 GTD, $11 buy-in $2,000 GTD, $22 buy-in $5,000 GTD, etc.
•Sunday Majors: Sunday is the big day like on all poker sites. Key events include:
- Sunday $100,000 Guaranteed – the flagship mentioned earlier, usually $109 buy-in. They run lots of satellites for this throughout the week (some as cheap as $5 or freeroll tickets from the welcome mission feed into qualifiers).
- Sunday $40K or $50K – often a $55 buy-in or similar price point with a large guarantee but slightly lower than the 100k.
- High Roller – sometimes a $215 or $320 buy-in with a $20k-$30k guarantee for those who want a bigger game.
- A variety of smaller Sunday events like a $11 buy-in $10k GTD, etc. Sunday schedule is packed from early afternoon through late night.
- Overlay Chances: Tiger Gaming tends to set guarantees they can meet, but occasionally a Sunday $100k might slightly overlay if turnout is weak (rare, but if it does, that’s extra value to players). Usually, they promote it well to ensure it hits.
•Series & Festivals: A few times a year, the Chico network holds tournament series. Examples include:
- OSS (Online Super Series) – often featuring a couple of weeks of special tournaments, including multiple flights to a big Main Event, lots of PKOs, perhaps a mix of formats (some PLO series events too).
- High Roller Series – focusing on bigger buy-ins for those who want higher stakes.
- Turbo Series – rapid structure tournament series. During these series, Canadian players can enjoy much larger prize pools. It’s not uncommon to see a series Main Event with $250k or $500k guaranteed if the network is pushing a big festival. Leaderboards for series are also common, awarding additional prizes or tournament tickets to top performers over the series.
•Satellites and Live Event Qualifiers: Tiger Gaming offers many satellite tournaments. You can satellite into their big online events (like the $100k) via smaller buy-in qualifiers. Additionally, they sometimes have live event satellites.
For example, they might run qualifiers to the Latin American Poker Tour or to some partner live events (in the past, BetOnline/Chico have sent players to WSOP or to specific poker tours). As travel opens up, keep an eye if they advertise packages (like “Win a package to a Poker Tour in Panama” or something – hypothetical example). Notably, Tiger Gaming doesn’t have a specific tie to Canadian live events, but you could see occasional promos if they partner somewhere.
•Freerolls & New Player Events: New depositors often get access to a $10,000 New Player Freeroll (the exact amount or frequency might change). These are great as it’s only new players, meaning the field is all newcomers – an even playing field and a shot at a bankroll boost. There are also weekly freerolls for players who complete simple tasks or as part of promotions.
•Overlay and Value: Tiger Gaming’s approach tends to be conservative on guarantees to avoid overlays. So you might not find overlays frequently except in special cases. However, one area of value is smaller field size compared to gargantuan sites – this means your chances of making a final table or winning are statistically better when you’re up against, say, 200 players instead of 2000.
Payouts are smaller accordingly, but consistency can be higher. Many Canadian MTT players like Chico network because they can final-table regularly in the nightly schedule, supplementing their income steadily.
•Unique Features:
- They’ve implemented Mystery Bounty tournaments in some series, which add a fun twist where some bounties are huge random prizes.
- All-in or Fold Tournaments: At times, they host special format tournaments (like everyone is forced all-in every hand – more like a lottery). These are mostly gimmicky but fun for recreation.
- Second Chance tournaments: Sometimes if you bust a major, they offer a smaller “second chance” event later so you have something to jump into (and they might give out tickets to those who busted early in the main).
•Tournament Quality: The structures are generally decent – most important tournaments have a reasonable blind increment and not too hyper unless labeled turbo. They aim to finish most tourneys in 6-8 hours max, even majors, to accommodate U.S. time zones, so structures won’t be as deep as say PokerStars’ Sunday Million, but they are fair for the field sizes.
•Community Feel: The tournaments on Tiger often have a community feel because you’ll see some of the same grinders and a lot of chat from the recreational players (who might be sports fans). It’s not uncommon to hear some trash talk or cheer in chat, especially in bounty tourneys. It’s generally good-natured, though you can always mute chat if you prefer focus.
For Canadian players, Tiger Gaming’s tournaments provide a lot of choice and the ability to play for meaningful prizes. Whether you’re a low-stakes player looking to turn a few dollars into a few hundred in an evening $5 rebuy, or a serious MTT grinder aiming to ship a Sunday major, you’ll find suitable targets.
The addition of tickets via the welcome mission and plenty of satellites means even modest bankroll players can take shots at the bigger events. And the presence of series with big guarantees means you can experience the thrill of “big-time” tournament poker without leaving the comfort of a site that also caters to smaller stakes daily. It’s a well-rounded tournament offering.
Software Quality
Tiger Gaming’s poker software is functional and stable, but as noted it’s a bit behind the cutting edge in terms of features and interface polish. Here’s what to expect from the software quality:
•User Interface: The lobby interface is straightforward. You have tabs or filters for different game types (Cash, Tournaments, Sit & Go, etc.). You can sort tables by stake, size, etc. It’s not the flashiest design but it’s easy enough to navigate.
Table graphics are simple 2D tables. The cards and avatars are basic. You can choose a few themes, but they’re fairly standard (like different felt colors). The look is a bit dated – reminiscent of mid-2010s era poker clients – but not unpleasant. On the plus side, it’s not resource-heavy; even older computers can run it fine.
•Multi-tabling & Features: The client allows multi-tabling up to a high number (likely 8-12 tables without issue, possibly more if your PC can handle it). It has features like tiling/cascading tables. However, it lacks some modern conveniences:
- Auto top-up: If you drop below your buy-in at a cash table, there’s no automatic top-up to max, you need to manually add chips.
- Auto rebuy for tournaments or re-entries require manual click as they appear.
- Timebank handling: The timebank is there, but note the quirk: if you time out without facing a bet, the client will fold your hand, even if you could have just checked. This can be annoying, so you have to be attentive.
- Customization: Limited customization for hotkeys or advanced options. Some third-party tools can add hotkeys (like 3rd party AHK scripts), but built-in is minimal.
•Stability & Performance: The software is generally stable. Crashes are rare. It’s well-tested over years. The gameplay is smooth – cards deal quickly, and there’s not much lag.
One area some players mention: the client occasionally needs reinstallation when big updates happen, but updates are infrequent. During heavy load (like a big series main event), the tables still run fine without major lag, which is important.
•Security: There’s no known security issues with the client. It uses encrypted connections. There is no two-factor authentication, which is one thing that could be improved to protect accounts. So make sure to use a strong password. Tiger Gaming has an account PIN feature for withdrawals as an extra security measure.
•Lack of Advanced Features: Many top-tier sites have features like hand replayer, extensive stats, deal-making in final tables, etc. Tiger Gaming has a basic hand history viewer, but it’s not great. There’s no built-in replayer for reviewing past hands outside of immediate recall.
No final table deal-making supported by the software (deals would have to be discussed and honored manually, which is not common).
•Tracking & HUDs: Officially, Tiger Gaming’s software doesn’t support HUDs, as it doesn’t export hand histories locally in real-time. But as mentioned, third-party hand converters exist to make it work with HUDs if you insist.
They have not banned the use of these converters, which suggests they tacitly allow serious players to track stats. The software itself doesn’t provide many stats on opponents beyond that session’s observed tendencies.
•Mobile Software: Tiger Gaming has a mobile app (or at least a mobile-compatible site/app) that allows playing on phones and tablets, which we’ll detail separately in the Mobile App section.
•Updates and Development: The Chico Network might not invest as heavily in software development as some major sites. That said, they have rolled out improvements gradually – for example, a few years ago, the lobby got a facelift and they added the live chat support window in the lobby for convenience.
If you need assistance, you can actually open live chat from the poker client itself, which is a nice support integration. They also added features like run-it-twice for cash games fairly recently. So they do improve, just slowly.
•Sound and Visuals: The sound effects are standard (chip sounds, alert beeps). You can toggle them. No celebratory animations or anything fancy on wins (unlike some sites that have confetti animations for big pots). This is pure poker without fluff.
•Footprint: The download is relatively small and the client runs without hogging memory. It doesn’t have big memory leak issues that some other sites had in the past. It’s suitable for grinding long sessions without slowing down your system.
•Reliability: During peak times or series, the servers hold up well. There have been rare occurrences of server issues in the past (like any site, maybe once in a blue moon a network outage). Tiger Gaming in those cases would refund tournaments per their policy if needed. But overall, you can rely on the software being available 24/7.
In summary, Tiger Gaming’s software is not fancy but quite reliable. It covers the basics: you can play your games without hassle. If you’re used to slick modern interfaces, it might feel like stepping back in time slightly, but many Canadian players appreciate that it’s straightforward and quick to get into games. In fact, some pros like the minimalist style because it’s less distracting.
The key takeaway is you might give up a few convenience features, but you gain simplicity and solid performance. Tiger Gaming has indicated focus on the playing experience rather than flashy software, and while we’d welcome some upgrades, the current client is serviceable for serious and casual players alike.
Mobile App
Tiger Gaming extends its poker offerings to mobile devices, allowing Canadian players to jump into games on the go. The mobile experience, while not as celebrated as some major brands, is competent:
•Platforms: The Tiger Gaming poker app is available for Android and iOS devices. You can download it from the Tiger Gaming website (for Android as an APK, since it might not be on Google Play due to gambling restrictions) and for iOS, instructions are usually provided (some networks use a web-based app or TestFlight for iOS if not in App Store).
It might also be in the App Store under a slightly different branding, or you log in through a mobile web portal.
•Interface & Features: The mobile app is designed to be **user-friendly and streamlined for smaller screens. The lobby on mobile typically uses a simple list or tile view for games. You can filter by game type and stake easily with drop-down menus or swipes.
•Playing: At the table, controls are touch-optimized. Buttons for fold, call, raise are large enough to tap. Betting uses either slider or preset buttons. Multi-tabling is limited; you might be able to play 2-4 tables by switching between them, but realistically playing one at a time is most comfortable on phone.
•Functionality: Most of what’s available on PC is on mobile: cash games, SNGs, and even multi-table tournaments can be played on the app. You can also do quick tasks like check account balance, deposit/withdraw (mobile cashier exists and is secure). Features like chat are accessible – you can chat in-game by typing, which is integrated smoothly.
•Performance: The app runs smoothly on modern devices. It’s not graphically intensive, so even older smartphones can handle it. It provides a reliable connection and doesn’t drop unless your mobile network does.
It’s recommended to use Wi-Fi or a strong 4G/5G signal to avoid disconnections. If a call or notification happens, the app generally can auto-pause your action (you have the usual time to act, or if you miss, the timebank might cover you briefly).
•Multi-platform integration: If you play on PC and mobile, it’s the same account. You can literally start a tournament on your desktop, then switch to mobile if you need to leave your computer – the seamless login will pick up your tournament (just don’t be logged in on both at the same time, as that will usually disconnect one). Many players use this to keep playing while stepping out.
•Mobile-Specific Perks: Because mobile is accessible, Tiger Gaming sometimes runs mobile-only tournaments or promotions, encouraging players to try the app. For example, a “mobile freeroll” only visible on the app. Keep an eye out for those if they happen – it’s an incentive to engage via mobile.
A few minor things on mobile:
- You probably won’t have the full hand history or replay features on mobile; it’s trimmed down for simplicity.
- Certain extensive account settings or profile changes might need the desktop site, though most essential stuff is doable.
- Multi-tabling many tournaments on mobile is not practical, so serious MTT grinders still prefer PC. But for 1-2 tables, it’s fine.
- Some users find chat typing on mobile while also focusing on action to be tricky – but that’s true of any mobile poker.
•Updates: The app gets updates periodically, aligning with the desktop client changes. If Tiger Gaming introduces a new game or feature, they tend to roll it out on both platforms, ensuring mobile players aren’t left behind.
•Security: The app is secure; just like the PC, it uses encryption. If on iOS, it likely passed Apple’s vetting if listed there. Always download from official sources. You log in with your normal credentials; there isn’t a fingerprint or face unlock login yet integrated (some apps have that, Tiger’s might not).
Overall, the Tiger Gaming mobile app provides a convenient way for Canadians to play poker anytime, anywhere. It might not have the flash of some bigger brands’ mobile apps, but it covers the bases: letting you hop into a cash game while on a lunch break or fire a tournament from your couch.
The ability to manage your account and even deposit from the app is a plus if you’re solely using mobile. It’s clear Tiger Gaming aimed for a smooth experience over feature overload, and for most players, that’s exactly what you need on a mobile device – quick, easy access to your poker games with minimal fuss.
Customer Support
Tiger Gaming provides customer support through multiple channels, and it has generally been responsive, though experiences can vary. Here’s what you can expect:
•Live Chat: Tiger Gaming offers a 24/7 live chat support service. This is one of the fastest ways to get help. You can access live chat directly from the poker client (there’s an integrated chat window in the lobby) or via their website support section.
Live chat agents can assist with common issues like bonus not credited, deposit help, or any site navigation problems. Many Canadian players have reported quick resolution of queries through live chat. However, at very peak times (like Sunday evenings or during major sports events for their sportsbook), you might wait a few minutes in the queue.
•Email Support: You can also email Tiger Gaming support at their dedicated address (often something like [email protected] or [email protected] – the exact one is listed on their site). Email is best for more detailed issues or if you need to send attachments (e.g., verification documents, screenshots of a technical glitch, hand history to review a dispute, etc.).
Tiger Gaming typically responds to emails within 24 hours. Many times it’s much faster, but complex issues might take a bit longer to fully resolve as they might escalate to a specialized team.
•Telephone: There is no telephone support for Tiger Gaming poker. Their customer service is focused on digital channels, which is standard for online poker rooms nowadays.
•Support Quality: The quality of support is generally good. The agents are polite and professional. Simple requests (like “I forgot to enter my bonus code, can you still apply it?”) are often handled generously – they might manually add a bonus if you reach out promptly. For technical issues, they walk you through troubleshooting (like clearing cache, reinstalling client if needed).
They also help with account verification, guiding you on what documents are needed, etc. On the downside, a few players have complained about support not having immediate answers to more complicated issues (like explaining an account closure or an edge-case tournament cancellation). In those cases, it often goes to email follow-up.
•Languages: Support is primarily in English. Given Tiger Gaming’s clientele, they likely have Spanish-speaking support too (for Latin America). For Canadian players, English or French queries will likely be answered in English. They might use translation to understand French queries but don’t count on a fluent French agent.
•Help Center/FAQ: Tiger Gaming’s website and client have a FAQ section that covers common questions (how to deposit, how bonuses work, rules of games, etc.). This is useful for self-help and can often resolve simple questions without needing to contact support.
•Community/Forum Presence: There isn’t an official Tiger Gaming forum run by them, but you’ll find threads on places like TwoPlusTwo where occasionally a representative might post updates or respond to high-level concerns (particularly in the unofficial Chico Network discussion threads). However, for personal account matters, you should always go directly to their support.
•KYC and Withdrawals: One area you might interact with support is during your first withdrawal. If you haven’t verified identity, support might email you asking for documents. They can clarify what’s needed. Once provided, they confirm and proceed with the payout. They tend to verify fairly quickly especially during business hours.
•Responsible Gaming and Account Management: If a Canadian player needs to self-exclude or set deposit limits, support can assist with that. They take responsible gaming seriously and will help you close or cool off your account if requested.
•Escalation: If live chat isn’t able to solve something, they’ll escalate to a supervisor or ask you to email. Tiger Gaming, being an established site, does have higher-level support staff for tricky issues (like a complicated dispute over a game result or something). In worst-case scenarios, you can also escalate through their license regulator (Curaçao) or affiliate mediator, but that’s rarely needed.
•Recent Developments: Some reviews indicate Tiger Gaming’s support has improved over time, especially with the integration of live chat. In earlier years, players sometimes found responses slow. Now, with live chat around the clock, help is much more on-demand, which is great for things like a deposit issue in the middle of the night.
In summary, Tiger Gaming’s customer support is robust and generally reliable. Canadian players can feel confident that if they encounter any problems, help is just a click away, literally, due to the in-client chat feature. While there have been a few hiccups reported by players (which is not unusual for any site’s support), the vast majority of interactions end with the issue resolved satisfactorily.
The combination of instant chat and thorough email support covers both urgent and complex needs. Always remember to have your account details handy when contacting them (username, and maybe security questions) to quickly verify your identity and speed up the assistance process.
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Last updated on 22 Feb 2025